Request your appointment online
eConsult is the best way to request a routine appointment. Choose the most appropriate option for your condition and give us as much information as possible, including photos if necessary. The more information you provide, the better we can assess and offer the most suitable treatment. This may be a blood test, an x-ray, a referral, a telephone or face to face appointment with a member of the practice team or with another local community team.
Our eConsult service is open 8-6 Tuesday to Friday. eConsults received before 9am will be reviewed that day and you will receive a response within a timeframe appropriate to your condition.
Request a medical Certificate
Please also use eConsult to request a medical certificate, sometimes called a Sick or Fit note. Please note we are only able to complete these for absences of 7 working days or more. Patient how to: Request a sick note / fit note from your practice | eConsult Help Centre
Do a medication review
You can also use eConsult to do a medication review. Click this button to review your medication. Choose the option that best suits you, answer the questions and submit. We will contact you if we need further information.
If you are unable to use eConsult, you can book an appointment by calling reception on 020 8567 4315. Reception will advise on the most suitable option for you.
Patients can visit the surgery and book an appointment with the receptionist.
Out of Hours
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
You need medical help fast but it’s not a 999 emergency.
You think you need to go to A&E or need another NHS urgent care service.
You don’t know who to call or you don’t have a GP to call.
You need health information or reassurance about what to do next
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999.
Severe abdominal pain
Non-blanching rashes (the glass test)
Possible anaphylactic shock (swelling of mouth and throat)
Emergencies will be dealt with as a priority.
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example, if you;
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Cancelling Your Appointment
We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.
We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.
You can telephone us on 020 8567 4315, cancel via Airmid, or come in and speak to Reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Patients who persistently miss their appointments will be written to, to warn that if they continue to miss appointments they risk being removed from our practice list.
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists details. Our Nursing team will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs. Home visits will be directed to your own GP where possible.