Appointments

Please review the information below for advice on how to get the most appropriate treatment for your condition. There are many different services available with a variety of different roles. It is no longer just a doctor or nurse in General Practice.

Pharmacy First

A GP appointment may not always be the best thing for you as most Minor Illnesses can be treated by your local pharmacy. They can also prescribe antibiotics if needed and will advise you if you need to be seen at the practice.

The NHS Pharmacy First service allows pharmacists to treat and supply medicines for seven common conditions, plus provide advice and support for a wide range of minor illnesses.

  • Under the Pharmacy First scheme, pharmacists can assess, treat, and supply prescription medicines for the following conditions within specific age ranges:
  • Earache – ages 1 to 17 years
  • Impetigo – ages 1 year and over
  • Infected insect bites – ages 1 year and over
  • Shingles – ages 18 years and over
  • Sinusitis – ages 12 years and over
  • Sore throat – ages 5 years and over
  • Uncomplicated urinary tract infections (UTIs) – women aged 16 to 64 years
    Patients outside these age ranges can still receive advice and over-the-counter treatments, but may need to see a GP for prescription medicines

Pharmacists can also provide guidance, treatment, or referrals for a broader range of minor conditions, including. Aches and pains – back pain, headache, period pain

Colds, flu, and other infections – cough, congestion, fever

Ear care – earwax removal, minor ear infections

Eye care – conjunctivitis, styes

Hay fever – if not controlled by standard over-the-counter treatments

Rashes and skin problems – athlete’s foot, cold sores, mild eczema or psoriasis

Stomach issues – constipation, diarrhoea, indigestion

Patients can walk into a participating pharmacy or book a consultation. Pharmacists follow clinical pathways developed with GPs, NICE, and other health experts to ensure safe care They provide self-care advice, safety-netting, and, if appropriate, prescription-only medicines without needing a GP appointment. If a condition is more serious, pharmacists will refer patients to a GP or hospital. The service also includes support for healthy living, vaccinations, contraception, and monitoring blood pressure

Request your GP appointment online

The government advised all practices that from October 2025 we had to offer online appointment requesting to all patients. This has reduced the number of appointment available to book via reception but does allow you to explain your issue in your own time so we can then review it and offer you the most appropriate advice. This may be a face to face/telephone appointment but may also be a blood test, a prescription or an x-ray or you may be signposted to an alternative service who are better suited for you.
The provider we use to offer this service may change.

Please give us as much information as possible when using either service, to allow us to safely assess your request. Submissions with inadequate information may be rejected. Please also provide your availability so we can make sure we do not waste any time by offering you something that is not suitable.

FAQ’s for Online Appointment Requesting

eConsult

Tuesday to Friday: 8:00am to 6:30pm
Saturday – Not available
Sunday – Not available

Systm Connect

24/7

Please submit one form per problem. This will allow us to gather more accurate information to help you and ensure we address each issue properly.

Urgent does not mean emergency. For life-threatening emergencies please call 999. Do not wait for GP advice.
We define urgent as something that needs to be seen within 48 hours. If you think your issue is urgent then please clearly state this on your form so that we can advise you accordingly and help you get the right support

You will receive a response from us about your query on the same working day for medical and within two working days for administrative. (Please note a response does not mean an appointment/prescription on the same working day)

We will respond to your medical problem or administrative query by:

  1. Sending a self-booking link via SMS
  2. Phone call
  3. SMS/email

A relative/friend or carer can fill in the form for you (as no login is required). If you have no other person who can help you, reception staff can assist if they have capacity.

Please ensure you conmplete the patient and submitter details correctly and state your relationship to the child. No login is required for a parent or guardian to submit a form on behalf of their child

Please make clear any preference you have and also include your availability.

If your condition is not listed, please select the General Problems option.

If you login you can submit photos using SystmConnect

At present if you cannot login then you are not able to submit photos, but if the nature of your problem (eg a rash) would be better managed with photos we will send an SMS which you can reply to with pictures of your problem

DO NOT send photos of an intimate nature.

We understand that some problems are sensitive, but it is essential that you provide as much detail as possible. To help us help you, please give as much information as you can. Forms with little or no detail may be delayed or returned

We understand it’s a change – but they are designed to improve access, speed up care, and manage rising demand. Most practices are now using similar systems. They have helped to reduce inappropriate appointments which waste time for all.

eConsult

eConsult is one way to request a routine appointment. Choose the most appropriate option for your condition and give us as much information as possible, including photos if necessary. The more information you provide, the better we can assess and offer the most suitable treatment. This may be a blood test, an x-ray, a referral, a telephone or face to face appointment with a member of the practice team or with another local community team.

Request Your Appointment How to Use eConsult

Please also use eConsult to request a medical certificate, sometimes called a Sick or Fit note. Please note we are only able to complete these for absences of 7 working days or more. Patient how to: Request a sick note / fit note from your practice | eConsult Help Centre

Request a medical Certificate

You can also use eConsult to do a medication review. Click this button to review your medication. Choose the option that best suits you, answer the questions and submit. We will contact you if we need further information.

Do a medication review

Systm Connect

This is a service that links directly to our clinical system. There are limited areas this covers. We are rolling it out to cover more areas as we can. The more information you provide, the better we can assess and offer the most suitable treatment. This may be a blood test, an x-ray, a referral, a telephone or face to face appointment with a member of the practice team or with another local community team.

SYSTM Connect

There are 2 main categories in Systm Connect:

Medical request:

  1. New condition – for any new medical problems, please select the right form to complete. If your condition is not listed, please select the option ‘General Problems’
  2. Existing condition – if you require help for an existing medical problem that you have previously seen one of our GPs about
  3. Medication query – to complete a review of any repeat (regular) medication that you take

Admin request:

  1. Fit / Sick note
  2. Doctor’s letter – charges apply for most letters

By Phone

If you are unable to an online service, you can book an appointment by calling reception on 020 8567 4315. Reception will advise on the most suitable option for you. Please note that the options available to reception staff are reduced as we have to keep slots back for online requesting.

In Person

Patients can visit the surgery and book an appointment with the receptionist. Please note that the options available to reception staff are reduced as we have to keep slots back for online requesting.

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.You can telephone us on 020 8567 4315, cancel via your online account, or come in and speak to Reception.Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.Patients who persistently miss their appointments will be written to, to warn that if they continue to miss appointments they risk being removed from our practice list.
We try to keep to time but some patients will take longer than others. To help us to keep to time as much as possible, if you arrive more than half way through your appointment it is unlikely you will be seen and we will have to book you a new appointment.
NHS 111NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.When to use itYou should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:You need medical help fast but it’s not a 999 emergency.You think you need to go to A&E or need another NHS urgent care service.You don’t know who to call or you don’t have a GP to call.You need health information or reassurance about what to do next
What is an Emergency?Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is serious and could be life threatening, so cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999. GP Surgeries are not an emergency service. Symptoms includeChest painSevere abdominal painVomiting bloodBlack stoolsBreathlessnessNon-blanching rashes (the glass test)Possible anaphylactic shock (swelling of mouth and throat)Emergencies will be dealt with as a priority.A&EThe nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you.Paediatrics A&EPlease be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatric A&E facilities:Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NNWest Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AFSt Mary’s Hospital, Praed St, London W2 1NYNorthwick Park Hospital, Watford Rd, Harrow HA1 3UJChelsea and Westminster, 369 Fulham Road, London, SW10 9NHNHS 111 Urgent Care ServicesCall 111 if you need medical help fast, but it’s not life-threatening. For example, if you;Think you need to go to hospitalDon’t know who to call for medical helpDon’t have a GP to callNeed medical advice or reassurance about what to do next
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.If you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists details. Our Nursing team will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs. Home visits will be directed to your own GP where possible.